Time Management & Preparation

• Manage time effectively to balance multiple jurisdictions, projects, and deliverables;
  consistently meet deadlines.
• Prepare thoroughly for meetings, coaching calls, and site visits by reviewing case notes,
  reports, and stakeholder information in advance.
• Develop and share agendas and materials in advance; ensure timely follow-up with
  notes, recaps, or action items within 48–72 hours.
• Problem-Solving & Adaptability
• Identify challenges early within jurisdictions or project work and propose actionable
  solutions.
• Adjust approach as priorities shift or new information emerges; maintain forward
  momentum under pressure.
• Seek input, guidance, or resources when barriers cannot be resolved independently.
• Document lessons learned and integrate them into future practice.

Coaching & Capacity Building

• Provide consistent, tailored coaching to jurisdiction partners to strengthen their capacity
  to design, implement, and evaluate public safety strategies.
• Use Cities United’s coaching style — partnership, collaboration, and powerful questions
  — to build confidence and skills in partners.
  
• Track and document coaching conversations, commitments, and outcomes to
  demonstrate progress.
• Incorporate feedback from partners to strengthen coaching practice.

Documentation & Accountability

• Capture accurate and timely documentation of coaching calls, site visits, and project
  activities in designated systems (e.g., Monday.com).
• Clearly identify next steps, owners, and timelines in reports and notes.
• Ensure documentation is accessible and useful for leadership, colleagues, and partners.
• Contribute to organizational learning by capturing and sharing lessons learned from
  jurisdictions and projects.

Facilitation

• Facilitate structured, inclusive, and outcome-driven engagements during site visits and
  national initiatives.
• Manage agendas and group dynamics to ensure equitable participation from youth,
  community, and government stakeholders.
• Summarize agreements and assign accountability in real time.
• Provide timely debrief notes and updates to CU systems within 72 hours of sessions.
• Ensure stakeholder experience is positive, inclusive, and action-oriented.

Quality of Work Product

• Produce thorough, polished, and professional outputs (e.g., reports, memos, scopes of
  work, concept papers) that align with Cities United’s standards.
• Ensure work is fact-checked, proofread, and ready for internal and external use without
  major revisions.
• Add value through analysis, insights, and recommendations that inform leadership and
  jurisdiction decisions.
• Deliver work efficiently and on schedule without sacrificing quality.

Contribution to Culture

• Demonstrate professionalism, respect, and positivity in all interactions with CU
  colleagues, partners, and stakeholders.
• Support collaboration by sharing information and contributing to team success.
• Build trust by honoring commitments, communicating openly, and avoiding behaviors
  that undermine credibility.
• Accept feedback constructively and adapt behavior to strengthen relationships.
• Model Cities United’s values of Hunger, Speed, Weight, and Alignment in daily work.